FAQs

Design Info:

Template has been enlarged for easier design.

Use template provided create your PEN+ink sentiment. Use a black, fine point, felt tip pen. (We recommend Paper Mate Flair Medium Point). Ball point pens, crayons, pencils, colored markers, etc. do not transfer and cannot be accepted.

When using cell phone or camera to photograph your template:
1. Lay your design on a flat surface.
2. Position your camera directly above the design, not at an angle.
3. Make sure your image does not include a shadow. Images with shadows cannot be accepted.

Handwriting is engraved. The more you provide, the smaller the engraving will be. If we are unable to work with the uploaded handwriting, we will contact you to discuss. Unless noted otherwise, we reserve the right to arrange any writing so that it fits on the sentiment.

If you have any questions about uploading your design, please feel free to email us at hello@penandinkjewelry.com or give us a call at 888-556-2308. We are happy to help!

Note: If you do not have access to a camera, you can also use a scanner to submit image. You may also send the paper copy of your handwriting via regular mail to:

Pen + ink Jewelry
117 Broad Street
Baxter, TN  38544
Order Info:
Please allow 6-8 weeks for the completion of your custom Pen+ink jewelry.
Because each item is custom-made, we are unable to accept returns. Please email hello@penandinkjewelry.com if your item arrives damaged. 
          
Shipping Info:
Please allow 6-8 weeks for the creation of your custom piece:

United States Shipping:

 

 

Shipping Method

Delivery Time

Shipping Cost

FedEx Smart Post via USPS

7-10 business days

$5 flat rate 

FedEx Ground/Home

2-5 business days

$10 flat rate

FREE for orders $100 and over

FedEx Standard Overnight

1 business day

$25 flat rate

 FedEx 2day

 2 business days

 $18.00 flat rate

International Shipping:

 

 

Shipping Method

Delivery Time

Shipping Cost

FedEx International Mail Service

Varies by location

$15 flat rate

FedEx International Economy

2-7 business days

Varies based on value and location

FedEx International Priority

2-5 business days

Varies based on value and location

 

 


Jewelry Care:

We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals. Periodically inspect clasps and closures. A mild leather cleaner may be used on leather and suede pieces, and a soft jewelry cloth may be used to clean metal elements.